Good process drives out bad practice

Good process drives out bad practice

 25 Jun 2019

All too often we move ahead all guns blazing to get process in place but we wonder why the output still isn’t quiet how we wanted or expected it to be! This was a key topic of discussion at our recent MSBLeaders breakfast event last week.

A process that does not have a worthy purpose should not exist. Getting those who will do the work  agreeing on the purpose together will deliver the most accurate and meaningful process. Only in this way will bad practice and old ways of working be driven out. As culture and togetherness are particularly important within a mid-sized business, this is more even pertinent to them.  

Good process definition however can be difficult - many companies have trouble defining a current state process, as many processes have developed over time alongside the growth of the company, are executed informally or are viewed too high level to capture every step of the process. Defining process connectivity and creating boundary relationships is a necessary characteristic – take the time to do this as a group and the process will quickly take meaningful shape!

Process analysis is key and can take many forms such as value analysis, a handoffs analysis, a cycle time analysis and an assessment of customer value.

Nothing can be improved without measuring first. It is vital to measure what is important to improve with a process whilst continuous improvement requires a never-ending flow of replacement improvement actions. Instilling a culture of continuous improvement, where voices are heard and suggestions are welcome is vital here.

Ultimately though, sustainability may be the most important consideration to the long-term success of a process management system. But that is crucial if the process is to consistently drive out bad practice.  Many process improvement projects begin with great momentum, do a good job getting process definitions in place etc. but then fall down during implementation. Work to the above & the process will move forward!

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